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Customer Help Center
FAQs
FAQs
My Account FAQs
How do I reset my password?
How do I change the email address on my account?
I am changing organizations. Can my account be transferred?
Lab FAQs
I can't access all labs required to complete a collection and earn the badge
I can't access external websites required to complete a lab
I have completed the game but the lab will not complete
I'm having trouble connecting to the labs
I'm having trouble typing in the lab terminal
I'm struggling with copy and paste in the labs (clipboard issues)
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Platform FAQs
Platform Password Requirements
Is the platform available in other languages?
Can I access the platform on my mobile device?
Why am I not appearing on the leaderboard?
What do I need to know to be able to access the platform? (network and browser requirements)